Claims
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Something to Consider – Averages are Dangerous
Last week, I shared with you the extended care experience of my immediate family. If you recall, the actual duration for care for both of my grandfathers surpassed the industry average by almost 5 years. And, the average duration of care for my grandmothers and aunts (excluding memory care) was about 9 years. I am… Continue reading
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Something to Consider – Averages are BS
For the past couple of weeks, I’ve been spending time in meetings with advisors, product experts, industry stiffs, and a whole bunch more. One thing that that is sitting with me like a rock in my shoe poking into my sensitive arch is this – the conversation focuses on averages. In my family, average is… Continue reading
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Claims – Make Sure You Know
Last week on Coffee Break, we shared a few pieces of information with you. Elaine Marvin discussed the history and timeline of Care Solutions. Niki Johnson shared the underwriting requirements for the Annuity Care products. And, Jen Wagoner examined claims being paid daily versus monthly. If you have not taken time to watch the episode,… Continue reading
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Claims – It’s What We DO
In this week’s LTC Coffee Break Espresso Shot, I shared a video promoting our Claims Concierge program which is available with every Care Solutions policy ever written by OneAmerica. Here is how OneAmerica® Care Solutions Claims Concierge works: When a policyholder needs extended care, call us first. The sooner you call, the sooner we can start… Continue reading
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Reimbursement or Indemnity
If you have been paying attention to my weekly LTC Coffee Break broadcast schedule, you’ll have noticed this week that Michael Florio and I discussed the topic of reimbursement and indemnity policies. (My shameless plug – in the time that it takes for you to finish a medium coffee from Dunkin, we will share you… Continue reading
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Claims Concierge – Making It Easier
We are in the business of providing a financial solution to a family when they most need it. And, when an extended healthcare event occurs, there is no more important time during our relationship. That is why the OneAmerica® Care Solutions Claims Concierge program was developed. Hear about the impact of our Claims Concierge in… Continue reading
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Your Clients Aren’t Average
Some carriers like to claim that your clients don’t need LTC protection beyond the average length of a care need. But preparing for only the average length of a care need can leave a large gap. The Story of Averages The average length of an LTC need is typically longer for women than men (3.7… Continue reading
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It’s About The Claim
Our purpose is to provide the funding resources for our policyholders when their health is compromised and they require long term care services. Last year, I shared some claims information with you. Today, I plan to share a little information that will be tremendously helpful when a client contacts you to initiate a claim. The… Continue reading
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The OneAmerica Difference
An interesting thing happened on my way to the office this morning. This time, my office wasn’t an airport, hotel room, meeting room, or automobile; it was my office at home. For the past 2 years I have written and distributed Fridays with Fisher hoping to provide ideas that might help you move the bar… Continue reading
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I’ve got this
A long term care claim does not need to be permanent for an insured to receive benefits from a policy. As noted in “Is it covered?”, life insurance with chronic illness riders will not provide coverage for services that are not permanent in nature. True LTC policies (traditional and asset-based), cover both permanent and recoverable maladies.… Continue reading
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Is it covered?
I have a few concerns about using life insurance as a funding strategy for long term care. I don’t mean in the sense of a true linked benefit / asset-based LTC product like Asset-Care. What I am referring to is the “add-on” coverage provided by a rider on the life insurance policy. “Oh, by the… Continue reading
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Claims Concierge Video
Care Solutions from OneAmerica has provided LTC benefits for nearly 30 years. (If you didn’t know that, you either haven’t heard me speak or I blasted through that so fast that you never caught it.) Not many carriers in the linked benefit / asset-based LTC / hybrid space can say that. In fact, there is… Continue reading
Fridays with Fisher 
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